Support
Frequently asked questions
Can't find what you're looking for? Reach out on the Contact page and our team will get back to you.
How do I book a hotel, tour, or cruise?
Browse Tours, Hotels, or Cruises, open the listing you're interested in, and fill out the booking form with your travel dates and traveler details. You'll land on a confirmation page with a booking reference once it's submitted.
Do I need to create an account to book?
No — you can submit a booking request as a guest. Creating a free account lets you keep track of your bookings and speeds up future requests.
Is payment required at the time of booking?
Not yet. Online payment via PayTR is coming soon. For now, submitting a booking sends a request, and our team will follow up with payment and confirmation details.
What payment methods will you accept?
Once online payments launch, we'll support major cards through our PayTR integration. This page will be updated with full details before that goes live.
How do I know a listing is legitimate?
Every hotel, guide, and cruise operator on ZephyrVoyages is reviewed by our team before their listing is published, and stays under our review as the platform grows.
Can I cancel or change a booking?
Yes — contact us at info@zephyrvoyages.com with your booking reference and we'll help you cancel or adjust your dates. Specific cancellation terms can vary by partner and will be shared at confirmation.
What is your refund policy?
Because online payment isn't enabled yet, no charges are currently collected through the Site. Once payments go live, refund terms will be clearly stated before you complete checkout.
What happens after I submit a booking request?
You'll see a confirmation page with a unique reference number, and our team will follow up by email to confirm availability and next steps with the relevant partner.
Can I contact my hotel, guide, or cruise operator directly?
Once your booking is confirmed, we can put you in touch with the partner directly for on-the-ground questions. Before that, please route questions through our team so we can track your request.
How do I list my hotel, tour, or cruise on ZephyrVoyages?
Sign up for a partner account and submit your listing from the Partner Portal. New listings are saved as drafts and reviewed by our team before they go live.
How long does partner listing approval take?
Most listings are reviewed within a few business days. You can check the status of your submissions any time from your Partner dashboard.
Is my personal information safe?
Yes. Passwords are stored as secure hashes, connections are encrypted, and we only share your booking details with the partner fulfilling your reservation. See our Privacy Policy for full details.
Do you charge any booking fees?
ZephyrVoyages doesn't add a separate booking fee on top of the listed price. Any applicable taxes or partner fees will always be shown clearly before you confirm.
What currency are prices shown in?
Each listing displays its price in the currency set by the operator (most commonly USD). We're working on multi-currency display for a smoother global experience.
Can I get an invoice or receipt for my booking?
Yes — once your booking is confirmed, email info@zephyrvoyages.com with your reference number and we'll send over a receipt.
Do you offer travel insurance?
We don't sell travel insurance directly, but we recommend arranging appropriate coverage before you travel, especially for multi-day tours and cruises.
Do you handle group bookings?
Yes — for larger groups, contact us directly at info@zephyrvoyages.com with your dates and group size and we'll coordinate availability and pricing with the partner.
Is ZephyrVoyages available worldwide?
We're expanding beyond our original Turkey and Aegean roots to add hotels, tours, and cruises in destinations around the world — new regions and partners are added regularly.
Who do I contact if something goes wrong during my trip?
Reach us any time at info@zephyrvoyages.com or +90 533 765 54 44, and our team will help coordinate with the relevant partner to resolve the issue.